How this works,start to finish.

We need 3 business days of notice as standard, and a membership shortens that. The calendar simply does not offer a day inside your notice period rather than letting you pick one and refusing later. Weekends do not count toward it, so a Friday booking counts from the Monday. If something genuinely cannot wait, call us and we will put it in by hand.

Price comes from the living area on the county record, so a property the county has no area for cannot be priced automatically. That is normal for a mobile home, a new build, and anything outside Miami Dade. Commercial is always quoted by hand, because there is no published rate card for it. In every one of those cases we have your details already and somebody is looking at it, so you can finish the booking either way.

Not directly, and that is deliberate. The size is read from the county record rather than typed in, because it sets the price and the length of the shoot. Beds and baths you can edit freely, since the county roll is often behind on renovations and neither one changes what you pay. If the area itself is wrong, tell us and we will price it by hand.

By request. We do not shoot weekends as a rule, so a weekend date is confirmed with the photographer before it is final, and a rush fee of $60 applies unless your plan waives it. Ask through the booking wizard and you will get an answer rather than a silent maybe.

Both are on the shoot itself, on your dashboard. Nothing is charged for cancelling. Moving a shoot inside 8 hours of the start time is the only case that can carry a fee, and we will always say so before it happens rather than afterwards.

The next business day in almost every case. They come by email from the photographer who shot your listing, so a reply reaches a person rather than an inbox nobody reads, and they appear on your dashboard at the same moment whether or not the email finds you.

9 months from the day of the shoot on a one off booking. On a membership, or an account we have agreed to keep on file, they stay for as long as that account is active. The clock runs per listing rather than as one deadline for everything, so nothing disappears in a batch. Please download and keep your own copy. We hold files for about a year, and we cannot promise they are still here after that.

Because we have to reach you about a specific property on a specific morning. The photographer needs to know how to get in, and you need to know when they are arriving and where the photographs went. That is the whole of it. We do not sell your information to anybody, and we never will. It is not a product we are in the business of selling. See the privacy policy for the long version.

Yes. Any scheduled shoot has a Send to owner control that gives you a link for the seller or the tenant. They pick a slot from your photographer's real availability and nothing else: they cannot see a price, change the property, or reach your account.

A team account puts everyone's shoots in one place, with the branding and the galleries staying with the account owner. Ask us to set it up rather than each signing up separately, because separate accounts cannot be merged afterwards without moving every booking by hand.

2 per photographer, with the drive and a 15 minute buffer between them. That is why a slot can look free on a map and not be offered: somebody has to get across Miami to it. The wizard's calendar shows what is genuinely left.

We shoot it as it stands. Your photographer will open blinds and put lights on, but will not move furniture or tidy up, because handling someone else's belongings is how things get broken and we are there to photograph the property rather than to stage it. Two things follow. The shoot runs longer than the estimate, and whatever is left out is in the frame. AI decluttering clears furniture and clutter in post, which is the fix when the property will still be lived in.